Terms of Use

These Terms of Use take effect as of July 2026.

Welcome to Vizziam! These Terms of Use (“Terms”) apply to your use of the Vizz360 app, the Molduras360 website, and the other applications, websites, and services operated by Vizziam Tecnologia Ltda (hereinafter, the “Service”). The Service allows you to capture, edit, store, and share photos and videos from events, including the use of overlays, filters, templates (“templates”), and Artificial Intelligence tools. By using the Service, you agree that these Terms become a legally binding agreement between you and Vizziam Tecnologia Ltda (“Vizziam”).

1. Overview of the Service

a. The Vizz360 app

Vizz360 is an app that allows you to capture photos and videos at events, apply overlays, filters, and other effects (each result, a “Design” or “Media”), and use them both personally and to deliver them to your own clients and guests. Your Media may be (i) automatically saved in a local copy in your device’s storage, functioning as a personal backup; and/or (ii) shared online, by being sent to Vizziam’s servers to generate access links, or offline, directly from your device.

b. The Molduras360 website and other platforms

Vizziam also provides the Molduras360 website and other web platforms, on which you can create Designs, purchase overlays and templates, manage your events, and access other features of the Service. You also have the option to upload your own content (“User Content”), such as videos, images, and files, over which you have full control and responsibility.

Use of the Service is subject to these Terms. You may only use the Service if you have the legal capacity to enter into a binding contract.

c. How to use Vizziam with a team

Some of our plans may be used by teams and companies. If you create a team on behalf of an organization or employer, you bind them to these Terms and to all obligations set forth herein.

2. Registration, Account, and Use Requirements

a. Age requirement

Children may not access or use the Service. For the purposes of these Terms, a child is a person under 13 years of age. If we discover that persons under 13 have created an account, it may be terminated immediately.

b. Access to the Service

Subject to your compliance with these Terms, you receive a non-exclusive, limited, non-transferable, and freely revocable license to access and use the Service for commercial or personal use. Each person must have a unique account and you are responsible for any activity performed on your account. You may not allow third parties to access or use the Service with your username.

c. Registration with a managed email address

If you register for the Service using an email address associated with your employer or another organization (“Administering Entity”), you represent and warrant that you have authority to bind the Administering Entity to comply with these Terms. The account created in this way is considered a “Managed Account,” and the administrator of the Administering Entity may access, transfer, and control that account and all content and Designs associated with it.

d. Anti-discrimination

Vizziam does not support and does not tolerate the Service being used to discriminate against other people, especially when based on race, religion, sex, sexual orientation, age, disability, ancestry, or nationality.

e. Restrictions on use of the Service

You will not, by yourself or through third parties: (i) rent, lease, sell, sublicense, or make the Service available to third parties (except as permitted); (ii) copy, replicate, decompile, or reverse engineer the Service; (iii) use the Service to transmit viruses or malicious code; (iv) use the Service to transmit spam or phishing; (v) use any form of data mining, extraction, or scraping on the Service for any purpose; or (vi) bypass the Service’s security measures.

3. Storage, Retention, and Deletion of Media

a. How cloud storage works

When using Vizz360, the photos and videos that you capture or generate (“Media”) may be (i) automatically saved in a local copy in your own device’s storage, functioning as a personal backup under your responsibility; and/or (ii) sent to Vizziam’s servers to enable online sharing, through links, with your clients and guests.

b. Retention period of the Light Plan

Under the plan currently in effect and made available by Vizziam (“Light Plan”), the Media sent to our servers remain available for access, download, and sharing for a period of 15 (fifteen) calendar days, counted from the upload or generation of each Media. This period is fixed, and it is your responsibility to download and back up all Media of interest to you within it.

c. Automatic, permanent deletion with no backup

Once the period of 15 (fifteen) days has ended, the Media stored on our servers are automatically and permanently deleted, without any additional backup copy maintained by Vizziam. Once deleted, the Media cannot be recovered, restored, or resent by us, under any circumstances.

d. Your responsibility

It is your sole responsibility to (i) download and/or back up your Media before the end of the retention period; (ii) maintain local copies on your device, in other cloud services, or on physical media of your preference; and (iii) notify your own clients and guests in advance about the period of availability of the Media, so that they can also download them in time. Vizziam may, but is not obligated to, send reminders or notifications regarding the approaching expiration period, as an additional courtesy.

e. Disclaimer of liability

To the maximum extent permitted by law, Vizziam shall not be liable for any damage, harm, loss of business, moral or material damage, direct or indirect, arising from (i) the deletion of Media after the applicable retention period; (ii) the failure of the user, their clients, or guests to download within the period; or (iii) temporary unavailability of the Service, technical failures, maintenance, acts of God or force majeure that prevent access to the Media during the retention period. We strongly recommend that you download your Media as soon as possible, and not only on the last day of the period.

f. Future extended storage plans

Vizziam may make available additional paid cloud storage plans, contracted in annual packages (12 months), with a storage space limit (in GB) according to the plan purchased. In these plans, the 15-day retention period of the Light Plan is replaced by the contracted term of effectiveness or by reaching the contracted storage limit, whichever occurs first. At the end of the contractual term without renewal, or in the event of an excess over the contracted storage limit without an upgrade, the same rules of automatic, permanent deletion and disclaimer of liability provided for in this Section apply.

g. Changes

Vizziam may, at its discretion and upon reasonable prior notice, change the retention periods, storage limits, and plan conditions, including for new users or upon renewal of existing plans.

4. Purchase of Overlays (PNG) and Video Templates

a. Digital products

In addition to the features included in the Service, Vizziam sells, or will sell, digital overlays (files in PNG format with transparent background) and video templates (models) for use within the Service (“Digital Products”), purchased individually or in credit packages.

b. License to use

The purchase of a Digital Product grants you a limited, non-exclusive, and non-transferable license to use it in creating your own Media and Designs, including for commercial purposes (for example, delivering to your clients photos or videos with the overlay or template applied). The purchase does not transfer to you any intellectual property right over the Digital Product itself, which remains owned by Vizziam or its licensors.

c. Prohibitions

It is prohibited to (i) resell, redistribute, sublicense, or make available the Digital Product file separately — that is, outside of a final Media generated by you — to any third party; (ii) claim authorship or exclusivity over Vizziam’s Digital Products; or (iii) use the Digital Products to create a competing catalog of overlays or templates.

d. Delivery and refund

Digital Products are delivered immediately and digitally after payment confirmation. Purchases made within the Vizz360 app are processed by the app store used (Apple App Store or Google Play), so any refunds follow the policy of the respective store, as detailed in Section 9 (Billing) of these Terms.

e. Catalog

Vizziam may add, remove, modify, or discontinue overlays and templates from its catalog at any time, without this affecting Digital Products already purchased and used by you.

5. Custom Domains

a. What it is

Vizziam may make available the custom domain feature, allowing you to share the access links to the Media from your events with your company’s name or brand (for example, in the format yourcompany.com/[eventId] or similar), instead of Vizziam’s default domain.

b. Registration and intermediation

When the contracting involves the registration of your own domain with a third-party registrar, Vizziam may act as an intermediary or reseller of that service, in which case the terms of the partner registrar also apply to your contracting. The registration of a domain does not grant you any property right beyond what is provided for in the rules of the respective registrar.

c. User responsibilities

You are responsible for (i) keeping the domain registration data updated; (ii) renewing the domain within the applicable periods, and Vizziam is not responsible for the loss of a domain due to lack of renewal; and (iii) ensuring that the chosen domain name does not violate trademarks, third-party rights, or applicable law.

d. Refusal and removal

Vizziam may refuse, suspend, or remove domains that, in its reasonable discretion, violate these Terms, third-party rights, or applicable law, including offensive, misleading domains or domains that impersonate another company or Vizziam itself.

e. Cancellation

Cancellation of the custom domain service does not generate a refund of amounts already passed on to third-party registrars for a registration period already activated.

6. Use of AI Products

You may use resources and features with Artificial Intelligence technology that Vizziam makes available in the Service (collectively, “AI Products”), including generation and editing of images and texts, provided with the support of technology providers specialized in Artificial Intelligence. Use of these products requires that you not generate illegal, defamatory, discriminatory content or unauthorized deepfakes. Content generated by AI may contain inaccuracies, and the final responsibility for reviewing and validating the result before using it is always yours.

As the Service evolves, Vizziam may use usage data and User Content, in aggregated, anonymized form or within the limits of the law and our Privacy Policy, to offer increasingly personalized AI experiences — for example, suggestions of overlays, texts, or edits suitable for your profile or your event.

7. Notifications, Location, and Device Permissions

In order to function properly, the Vizz360 app may request the following permissions from your device:

• Camera: to capture photos and videos directly in the app.
• Storage: to save local copies of your Media and access files already existing on your device.
• Bluetooth: to connect with event equipment, such as kiosks, external cameras, and other compatible accessories.
• Location: to associate Media and events with the place where they occur, for security and fraud prevention purposes and because your device’s operating system requires this permission to enable offline sharing of photos and videos. Without this permission, it is not possible to share Media in offline mode.
• Notifications: to send alerts, including reminders about the expiration period of your Media, news, and offers.

You may grant or deny these permissions at any time in your device settings. Denial of any permission may limit or prevent the operation of certain features of the Service. More details about the use of this data are in our Privacy Policy.

8. Team Administration

You may create or participate in a “Team” to collaborate with other people. The creator of the team is the “Team Owner” and may manage administrators. If you are in a Team, the Owner or Administrator may control access and reassign ownership of the User Content that you upload to the team account. Vizziam is not responsible for any action taken by Team Administrators.

9. Billing, Subscriptions, Storage, and Refund

Vizziam offers free and paid (Premium) services. Prices and subscription frequencies may be weekly, monthly, or annual.

a. Subscriptions and renewals

If you subscribe to a paid plan, your subscription will automatically renew each billing cycle. You may cancel your subscription at any time; cancellation stops future charges and your plan will remain in effect until the end of the period already paid for.

b. Refund Policy — Purchases via App Store and Google Play

Subscriptions, credits, overlays, templates, and other Digital Products purchased within the Vizz360 app are processed directly by your device’s app store — the Apple App Store (iPhone/iPad) or Google Play (Android). Therefore, Vizziam does not process refunds directly and does not convert payments made improperly, in duplicate, or by mistake into credits, balance, or any other form of compensation within the Service.

To request a refund, you must contact directly the store used for the purchase, through their official channels:

• Purchases made through the Apple App Store: request the refund at reportaproblem.apple.com, following Apple’s refund policy, available at support.apple.com.
• Purchases made through Google Play: request the refund in your account at play.google.com/store/account, following Google Play’s refund policy, available at support.google.com/googleplay.

Each of these platforms has its own rules and deadlines for reviewing and granting refunds, which vary according to the type of purchase (recurring subscription, one-time purchase, trial period, etc.). Vizziam has no control over the timeframe or the outcome of these requests, which are the exclusive responsibility of Apple and Google. The cancellation of a subscription, by itself, does not generate a refund of the period already paid for — for that, it is necessary to open a refund request directly with the corresponding store.

c. Additional Team seats

If you add additional members to a Team, the seats will be charged on the next billing date in a manner corresponding to use during the period.

d. Storage, domains, and Digital Products

Cloud storage packages (contracted in annual cycles, pursuant to Section 3), custom domains (Section 5), and Digital Products such as overlays and templates (Section 4) follow the general billing rules of this Section, except for the specific conditions indicated in each of those Sections.

e. Price changes

Vizziam reserves the right to change its prices. We will provide notice in advance, and you may always cancel before any increase is charged to your card.

10. Vizziam’s Intellectual Property

All intellectual property rights in the Service, including the code, brand, visual style, and the overlays, filters, and templates made available, continue to belong exclusively to Vizziam Tecnologia Ltda. By giving us suggestions and ideas to improve Vizz360 or Molduras360, you allow us to use them freely.

11. Disclaimer of Warranty and Third-Party Services

Vizziam provides the Service as is, without implied warranties of full merchantability or absolute absence of server interruptions (“100% uptime”). We are not responsible for data losses related to the internet, nor are we responsible for interactions on third-party services that you may connect to the Service.

12. Liability, Term, and Termination

You will defend and hold Vizziam harmless from losses resulting from failures and breaches by you of these Terms. These Terms take effect upon your first access.

Violations: If Vizziam determines that you violated the Acceptable Use Policy, including predatory uses of the system, we reserve the right to delete the Content, suspend your access, permanently prohibit you from using the Service and, if necessary, notify authorities. In cases of violation committed by you, we will cancel the account with no right to financial compensation.

Account closure: once your account is closed, for any reason, the Media associated with it follow the same retention and automatic deletion rules provided for in Section 3 of these Terms, and may be deleted even before the standard period, with no obligation of additional notice.

13. General Provisions and Contact

You agree to comply with all laws, treaties, and regulations of Brazil related to the use of the Service. These Terms constitute the entire agreement between you and the platform regarding the Service.

The corresponding entity for Vizziam is Vizziam Tecnologia Ltda, CNPJ 46.627.581/0001-97. Notices must be sent to our headquarters in Araçatuba, SP, Brazil.

For general support, requests, cancellations, and other matters, contact us through the official channel: vizziamtecnologia@gmail.com.